We offer a 30-day return window from the date of delivery for items in new, unused, and unopened condition with original packaging.

• Restocking Fee: A 20% restocking fee applies to all eligible returns. This fee is deducted from your refund after the item is inspected.
• Return Shipping: Customers are responsible for all return shipping costs.
• Non-Returnable Items: Items marked as "Non-Returnable" on their specific product pages, or items that have been used, installed, or assembled, are not eligible for return.
• Damaged Deliveries: For a full refund or replacement on damaged items, the issue must be reported within 5 business days of receipt. Please see the "Damages" section below for mandatory inspection steps.

As stated in our Shipping Policy, please inspect your package upon arrival.

• Visible Damage: If the package is visibly damaged, you must refuse the shipment. Inform the driver you are refusing due to damage and do not sign for the package.
• Reporting: If damage is discovered after opening, notify us at support@voltsandwatts.com within 5 business days of delivery. Please include photos of the packaging and the product.
• Resolution: We will coordinate with the manufacturer to arrange replacement parts, a replacement unit, or a full refund/replacement based on the verified damage.

Our complete Shipping & Return Policy is available in the footer of our website. It includes full details regarding return eligibility, RMA instructions, restocking fees, and specific requirements for freight-shipped items.

We offer Free Shipping on all orders delivered within the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, P.O. Boxes, or international destinations.

Yes. Once your order leaves the warehouse, we will send tracking information to the email address provided at checkout within 24 hours.

If your in-stock item has not received tracking within 5 business days of your purchase date, please contact us at support@voltsandwatts.com or through our Contact Us page for an update. Once your tracking number is issued, you can monitor your shipment’s progress directly via the carrier’s website.

Before placing an order, please review the product’s dimensions, weight, and technical specifications to ensure the item meets your requirements and fits your intended space.

• Compatibility: Please note that returns requested due to incorrect measurements, incompatibility with your space, or incorrect use cases are governed by our standard Return & Refund Policy. This includes the requirement for items to be in new, unused condition, as well as the application of a 20% restocking fee and customer responsibility for return shipping costs.

Review all product specifications carefully—including power requirements, compatibility, and installation needs—prior to completing your purchase.

• Support: For any questions or clarification before you buy, our support team is available to provide personalized assistance.
• Email: support@voltsandwatts.com
• Phone: +1 (888) 681-8479
• Live Chat: Accessible via the icon on the bottom right of our site.
• Availability: Our team is available Every Day, 9:00 AM – 5:00 PM PST.

Once your order is placed, you will receive an order confirmation email. Your payment method is pre-authorized at checkout and processed once item availability is confirmed to begin preparation for shipment.

• Handling Time: In-stock items are typically prepared for shipment within 2–3 business days (Mon–Fri).
• Order Cutoff: Our daily cutoff is 12:00 PM PST. Orders placed after this time or on weekends begin processing the next business day.

Standard delivery for orders within the 48 contiguous United States typically arrives within 4–7 business days after processing. Total estimated delivery time is 6–10 business days from the purchase date.

Estimated delivery times are based on standard carrier transit paths. If a shipment is delayed beyond the estimated timeframe, we will notify you via email and provide the option to wait or receive a full refund.

To protect your purchase, please inspect the package for any visible signs of damage before accepting the delivery.

• Visible Damage: If the package is visibly damaged, you must refuse the shipment. Inform the driver you are refusing due to damage and do not sign for the package.
• Concealed Damage: If you discover damage after opening, take clear photos of the packaging and product and report the issue to support@voltsandwatts.com within 5 business days of delivery.

After opening your order, please review all parts and components. If anything is missing, damaged, or incorrect, email support@voltsandwatts.com with your order number and photos of the issue. We will coordinate a replacement or resolution promptly.

Tracking details are sent automatically to your registered email address within 24 hours of your order leaving the warehouse.

• Assistance: If you have not received tracking information within 5 business days of your purchase, please reach out to us at support@voltsandwatts.com to confirm your shipment status.

Yes. Volts and Watts is a fully Authorized Dealer for every brand we carry on our website.

Because we source our products directly from the manufacturer and their authorized distributors, every item you purchase is 100% authentic and includes a Full Manufacturer’s Warranty. You can view our complete list of manufacturer partners in the "Trusted Brands" section on our home page.

Purchasing from an authorized dealer like Volts and Watts ensures that you receive genuine parts, professional manufacturer-backed support, and a product that meets all quality standards.